I have requested from the beginning and at every stage that they investigate but the Ombudsman claims that they are not allowed to intervene until the complaints procedure has been completed.
When I had not received the recommended response from the Director of Social Services within 10 working days I referred this case to the Ombudsman and their investigation is ongoing.
The Ombudsman, however has no legal power to challenge or change Cardiff Council’s decisions.
Friday 18 January 2008
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