The complaints procedure - Stage 3

An Independent Complaints Panel made the following recommendations

• That the paragraph containing the threat of a POVA be retracted from the report
  
  
• That a letter be sent to me within 10 working days of receipt of the report by the Director of Social Services
  
  
• That this letter should confirm that there have, at no point been any adult protection concerns and that the Authority apologise fully and without reservation for the distress, alarm and threat caused by this statement (ie the mention of a POVA)